The letter Optus sent to affected customers.

The letter Optus sent to affected customers.

About 40,000 of those people were new customers whose details were already breached,according to Optus.

"The majority of the affected customers’ details were already listed with Sensis prior to joining Optus,"an Optus spokeswoman said.

Sensis insisted that was not the case,saying:"This is an Optus issue."

Personal details have been scrubbed from the White Pages online directory,but they may remain published in printed copies of the phone directory.

Optus has notified and apologised to all its customers affected in the breach.

"We're getting in touch because we've mistakenly released some of your details to Sensis (White Pages) - your name,the below address and phone number - resulting in them being published,"says the letter.

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"Your details were:

  • Listed online at whitepages.com.au;
  • Potentially printed in the local printed White Pages;
  • Listed with operator directory assistance;and
  • Possibly listed in other smaller online directories."

"Optus regularly reviews and audits our processes to ensure our customers information is managed securely,"a spokeswoman for the phone company said in a statement.

The details were published in the White Pages directories.

The details were published in the White Pages directories.Credit:Viki Lascaris

"During a recent review,Optus discovered some customers’ details were inadvertently listed with Sensis (White Pages).

"As a priority,Optus arranged for Sensis to remove customer details from their online website directory,operator-directory assistance and any future printed editions of directories."

A spokesman from the Office of the Australian Information Commissioner said it had been notified.

Telstra,which owns a 30 per cent stake in Sensis,has been contacted for comment.

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