Just over 2 billion letters were sent last year,down 45 per cent since 2008. Credit:Louise Kennerley
The review,led by Australia Post chief executive Christine Holgate and submitted to the company's board,was scathing about how the business was managed,concluding it was"unnecessarily complex"and that"business customers are not being adequately served and find Australia Post hard to do business with".
"This has resulted in missed opportunities as customers are not accessing the full range of products and services,and their customer experience is poor,"it reads.
Communications Minister Paul Fletcher announced in November last year that a separate strategic review was to be conducted by Boston Consulting Group.
Australia Post chief executive Christine Holgate during a Senate estimates hearing at Parliament House in Canberra.Credit:Alex Ellinghausen
It is not clear what proposals contained in the 2018 review are still under consideration. An Australia Post spokeswoman declined to provide details but said"any assumptions made at that point in time would now be comprehensively outdated".
However,the document shows the extreme financial pressure Australia Post has been facing.