One official who was drafted into DHHS to assist hotel quarantine and who asked not to be identified because he was a public servant,said the authorised officers were working without adequate direction from DHHS.
He said there had been no training about the use of personal protective equipment or masks before they started. He also said there was confusion about the policy to allow guests in quarantine outside for fresh air and exercise,confirming security guards did end up escorting guests outside.