The Australian Competition and Consumer Commission (ACCC) said it received complaints and is accusing Booktopia of telling 19 customers they weren’t entitled to a refund or remedy because they didn’t flag their grievances in that two-day window.
Booktopia also allegedly claimed that customers had no rights to refunds on digital content and eBooks under any circumstances.
The ACCC is arguing that Booktopia’s website and customer service staff made false and misleading representations as these claims did not comply with Australian Consumer Law (ACL),which includes digital goods and has no two-day deadline period.
“Consumers who buy digital products or buy products online have the same rights as those who shop in physical stores,” said ACCC chairman Rod Sims.
“Australian consumers have a right to refund,repair or replacement for goods that do not meet their consumer guarantee rights which apply for a reasonable period,and no business can exclude,limit or modify those rights.”
In a statement to the ASX issued on Wednesday,Booktopia said it took its obligations under Australian Consumer Law very seriously and was fully co-operating with the ACCC.