This year Qantas has struggled to cope with a surge in demand for air travel,with staff shortages,flight delays and lost baggage resulting in widespread customer complaints. The airline’s aggressive cost-cutting program at the start of the pandemic – which included the axing of 9400 jobs – has been blamed for its slipping performance.
The national carrier formally apologised for its recent problems on Sunday and extended an olive branch to its frequent flyers,offering them $50 flight discounts,additional lounge invitations and improved reward seat availability.
Joyce,who has led the airline for close to 14 years,has been under pressure from the head of the Transport Workers Union,Michael Kaine,and some customers to resign over issues.