But Optus did the right thing in making the breach public as quickly as it did,going public within 24 hours of finding out about it on Wednesday.
It means the up to 9.8 million customers whose personal data was accessed by the hackers can be on high alert for fake calls purporting to be a billing issue with their Netflix account,alleged friends requesting verification codes or notifications that a new credit card has been issued.
Companies acting with such speed is not guaranteed.
In 2016,hackers stole 57 million driver and rider accounts from Uber,including some from Australia.
The companycovered it up,paying $100,000 to the hackers to delete the data in the guise of a bounty for finding a security vulnerability. Non-disclosure agreements were signed.
This is an ugly truth but an important one:companies commonly pay up when their data is stolen.
The whole affair only came to light when the founding chief executive was ousted and the board looked into Uber’s business practices.