The failure of the digital trains radio system halted all services at 2.45pm last Wednesday,leaving Sydney’s major stations flooded with commuters.Credit:SMH
The digital train radio system crashed after anetwork switch,or router, integral to communications failed after 2pm last Wednesday. It took almost two hours to replace the switch and reboot the system,which connects train drivers to a rail operations centre at Alexandria.
A confidential report by Transport for NSW,completed early last year,warned that the digital trains radio system “components are obsolete”,and the problem had been “identified as a priority”. The components refer to switches,routers and other telecommunications devices for thedigital radio system,which was built using equipment from Chinese telco company Huawei.
In a further sign of the precarious state of the digital system,an internal memo obtained by theHerald shows that Transport for NSW ordered a stop on Friday to “any non-essential work on signalling,operational technology and control systems” on the rail network.
The suspension is aimed at reducing the “risk of system failures” and train disruptions,and is in effect until “further notice”.
The agency also ordered on Monday a complete “freeze” to IT systems upgrades and other changes until further notice “to avoid unplanned technology disruption”.
“The objective is[to] ensure our tech change model is robust,enterprise wide in scope,sensitive to external context and customers,and to reduce surprises for key stakeholders,” Transport for NSW chief information officer Darren Cavanagh wrote in a separate internal email.