We’ve all encountered them – the Great Disorganised One. The people who have their carry-on spilling out of five separate plastic bags. The water carriers. The men with pockets full of keys and other metal that sets off alarms. For the sake of others,have everything organised and objects like laptops out before you join the screening line. But if someone’s holding you up,don’t get angry. It may well be their first time on an international flight.

Stay single

A moving travelator is not the place for a family reunion. Even if you’re in a group,make sure you all stand to one side,single file,so other passengers can pass. Have your conference once you’re off it.

Your carry-on doesn’t get its own seat

We see it at the gate lounge so often – people barricading themselves into their seats by piling their bags onto the ones around them. Someone else might need it.

Don’t get too emotional over baggage

You can’t magically extract your suitcase out of the hold and onto the luggage carousel no matter how hard you stare. And standing right next to the carousel,blocking everyone behind you from seeing their bags or reaching for them when they arrive,won’t get your bag there any sooner,either. Step back a couple of metres and wait until your bags are in sight.

Take a deep breath,or five

Your flight has been cancelled. There are 300 people in the same boat,er,plane,and the service desk looks like a battle scene fromLord of the Rings. Whoever is to blame,it is not the person behind the counter trying to address dozens of people’s travel arrangements. There is absolutely no excuse for being abusive. If it’s only an inconvenience rather than an emergency,wait until the more needy,like families and the elderly,are assisted.

… take another deep breath,and then another five

Similarly,the attendant at the lost luggage desk did not personally take your bags and leave them behind at Heathrow,and their job currently is worse than yours,so getting angry with them is bad form. In fact,“I know this is not your fault” is a good way to start any conversation with the poor beleaguered people on help lines or at airport service desks – and with flight attendants when your seat or in-flight entertainment is broken. Save your rancour for their employers – in a firm but polite conversation or email.