Coles is preparing for Australians to celebrate Christmas at home.
Chief executive Leah Weckert said the cost-of-living crunch was front of mind for customers and Coles was making it a priority to deliver more affordable products aftera customer survey signalled 20 per cent more Australians are looking to cook,eat and celebrate at home this year than last year.
“The big challenge,I think,is how do we make it increasingly easy for customers to find value in our stores,” Weckert said.
“We’re very proactively doing things like reducing the cost of ham versus last year and finding really great value options,so customers can balance their budget. That’s a huge focus area for us at the moment.”
Going into Christmas,shoppers are expected to continue “trading down”,she said,with economic experts flagging the possibility of two more rate rises before the new year that would put further pressure on household budgets.
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“Customers are trading out of,for example,steaks into mince,or out of red meat into chickens,to find cheaper and more affordable alternatives for protein. Some of the other things we’re seeing is that they’re buying in bulk and then cooking in bulk and freezing at home,” Weckert said.
Coles’ quarterly figures appear to have undershot expectations,with investors sending the share price into the red for most of the day before recovering to 0.2 per cent at the end of Thursday’s trading session.