Tracey Hilbert arrived early for her flight to Gladstone,Queensland,only to be told at check-in that the flight was cancelled,with all Bonza aircraft grounded as the budget carrier considers the viability of the business.
Hilbert said the communication from ground staff had been terrible.
After rushing to book tickets with other airlines,Hilbert said she was now down about $1000 and said Bonza should compensate her.
“A two-hour flight has turned all day,” she said. “Given the circumstances that it is … it’s bad.”
‘We’ve spent more than an hour and 45 minutes on the phone to Jetstar trying to get a flight and had almost no contact from Bonza.’
Allison Sigmund
Allison Sigmund arrived at Melbourne airport with her granddaughter Elsie Harris and daughter Dana Harris,only to find Dana’s flight to Tamworth had been cancelled.
After spending a few days in Melbourne so Elsie could meet her 86-year-old great-grandmother for the first time,Sigmund said the end of their trip had been “insane”.