The corporate watchdog has blasted top superannuation executives for failing to prioritise grieving families when paying out their members’ death benefits.
Three decades after the Keating government set up the superannuation system,a large cohort of Australians is now seeking to claim their entitlements – and they’re not impressed.
Partially censored data suggests fraudsters are finding certain banks much easier targets than others.
Australians’ complaints over payment scams have grown exponentially. Should banks be on the hook to reimburse customers?
A compensation scheme offering up to $150,000 to consumers who have experienced misconduct is now operating.
A surge in complaint numbers is causing a backlog at the Australian Financial Complaints Authority,with waiting times of up to 34 weeks.
Australian Financial Complaints Authority chief ombudsman David Locke says financial firms could do better at handling complaints to ease pressure on the financial dispute resolution scheme.
Thousands of Australians will be under scrutiny as liquidators look to claw back money “won” in the Ponzi scheme that burned more than $2 billion in investment.
The Bridgers feared they would be left homeless after being told by RACV to move back into their uninhabitable home because their claim for flood damage – which had initially been accepted – had been denied.
Australians are frequently being over-charged for different types of insurance,in breach of the industry’s Code of Practice.