Scammers are targeting Australian bank customers. But there’s one key thing you can’t know
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Scams

Scammers are targeting Australian bank customers. But there’s one key thing you can’t know

Partially censored data suggests fraudsters are finding certain banks much easier targets than others.

  • byAisha Dow

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Complaints surge about banks not doing enough to prevent scams
Analysis
Analysis

Complaints surge about banks not doing enough to prevent scams

Australians’ complaints over payment scams have grown exponentially. Should banks be on the hook to reimburse customers?

  • byJohn Collett
Long-awaited investor compensation scheme gets under way
Analysis
Analysis

Long-awaited investor compensation scheme gets under way

A compensation scheme offering up to $150,000 to consumers who have experienced misconduct is now operating.

  • byJohn Collett
Frustration as waiting times blow out at financial complaints body
Analysis
Analysis

Frustration as waiting times blow out at financial complaints body

A surge in complaint numbers is causing a backlog at the Australian Financial Complaints Authority,with waiting times of up to 34 weeks.

  • byJohn Collett
‘Unsustainable rate’:Financial complaints hit record 100,000 a year

‘Unsustainable rate’:Financial complaints hit record 100,000 a year

Australian Financial Complaints Authority chief ombudsman David Locke says financial firms could do better at handling complaints to ease pressure on the financial dispute resolution scheme.

  • byMillie Muroi
Bitcoin to bust:World’s biggest Ponzi scheme could cause more heartache for Australians

Bitcoin to bust:World’s biggest Ponzi scheme could cause more heartache for Australians

Thousands of Australians will be under scrutiny as liquidators look to claw back money “won” in the Ponzi scheme that burned more than $2 billion in investment.

  • bySarah Danckert
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Insurer told family to move back into mice-infested home

Insurer told family to move back into mice-infested home

The Bridgers feared they would be left homeless after being told by RACV to move back into their uninhabitable home because their claim for flood damage – which had initially been accepted – had been denied.

  • byChristine Ahern
Australians still being overcharged for home and vehicle insurance

Australians still being overcharged for home and vehicle insurance

Australians are frequently being over-charged for different types of insurance,in breach of the industry’s Code of Practice.

  • byJohn Collett
‘Utterly exhausting’:NAB customer feels ignored after losing $35,000
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Big four

‘Utterly exhausting’:NAB customer feels ignored after losing $35,000

National Australia Bank customer Bridget Box thought she was protecting herself from scammers by checking the bank’s phone number. Little did she know,that was part of the scam.

  • byCharlotte Grieve
CGT on shares passed on across the ditch

CGT on shares passed on across the ditch

CGT is payable by an estate,which can be a problem if some shares are passing on to local family,and thus untaxed until sold,as they will be paying the tax for their Kiwi brethren.

  • byGeorge Cochrane
How does the ATO treat a foreign property inheritance?

How does the ATO treat a foreign property inheritance?

If you are an Australian resident for tax purposes,any capital gain on an inherited foreign property is treated as if it were an Australian property if you sell it.

  • byGeorge Cochrane