Commonwealth Bank cops another fine for breaching spam laws

Commonwealth Bank cops another fine for breaching spam laws

An ACMA investigation has slugged the bank $7.5 million for sending over 170 million marketing emails to customers with no way for them to unsubscribe.

  • byHannah Hammoud

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Warning over dodgy hotel booking sites charging hundreds in fees

Warning over dodgy hotel booking sites charging hundreds in fees

Some third-party websites are advertising low rates only to hit guests with hundreds of dollars in additional fees.

  • byPenry Buckley
Bad timing:Big business’ image tarnished by Harvey Norman class action

Bad timing:Big business’ image tarnished by Harvey Norman class action

All it took was a class action lawsuit to put a kink in a nation-unifying call from the Business Council to cease and desist with business bashing.

  • byElizabeth Knight
Now AI will soften our fury at call centre staff. Let’s rage against this machine
Opinion
AI

Now AI will soften our fury at call centre staff. Let’s rage against this machine

Don’t gag us just because we complain. We’re justifiably angry.

  • byCherie Gilmour
‘Not a single care’:Victims of HSBC fraud say bank could have stopped the scammers

‘Not a single care’:Victims of HSBC fraud say bank could have stopped the scammers

HSBC is a small player in Australia’s banking sector,but data suggests its customers have been heavily targeted by fraudsters. Those who have lost life savings wish the bank had done more.

  • byAisha Dow
‘Turn them back at the border’:Call for ban on forced labour goods

‘Turn them back at the border’:Call for ban on forced labour goods

Shein and Temu are soaring in popularity among consumers,but experts say the risk of forced labour needs to be investigated and some brands should be banned.

  • byAmber Schultz
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Joanna just wanted a simple beauty treatment. But the pain was ‘hell on earth’

Joanna just wanted a simple beauty treatment. But the pain was ‘hell on earth’

After being burnt on her genitals during a traumatic beauty procedure,Joanna has joined medical experts to call for tighter regulations on the laser hair-removal sector.

  • byHenrietta Cook
Airline,insurer under fire after lost luggage mars veterans’ Anzac Day trip

Airline,insurer under fire after lost luggage mars veterans’ Anzac Day trip

Transport Minister Catherine King said the lack of fair treatment for passengers in Australia was incredibly disappointing.

  • byAmber Schultz
Still waiting for your online order to arrive? You’re not the only one

Still waiting for your online order to arrive? You’re not the only one

NSW Fair Trading received more than 6000 complaints about delayed or missing orders last year,as advocates say consumers need more protection.

  • byMary Ward
Shrinkflation at your supermarket? France has an answer for that

Shrinkflation at your supermarket? France has an answer for that

The practice of downsizing products without downsizing their prices has enraged shoppers in Australia,Britain,the US and elsewhere. France says it’s a scam.

  • byLiz Alderman
Virgin cancelled Elif’s flight,then refused to refund her out-of-pocket expenses

Virgin cancelled Elif’s flight,then refused to refund her out-of-pocket expenses

Transport Minister Catherine King say it is clear Australia’s airlines are not delivering what passengers expect,as pressure mounts for greater consumer protections.

  • byAndrew Taylor