Real estate agency charged after auction sale smashes price guide

Real estate agency charged after auction sale smashes price guide

The townhouse in Melbourne’s north-east was initially listed for $900,000 to $950,000,then raised to $1 to $1.1million. It sold for more than $1.5 million.

  • byAlex Crowe

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Jetstar cancelled Jacqueline’s flight. It offered to fly her home two days later

Jetstar cancelled Jacqueline’s flight. It offered to fly her home two days later

Flights delays and cancellations are testing the patience of Australian air travellers as calls grow to reform consumer protections in the aviation industry.

  • byAndrew Taylor
‘Zero empathy’:Qantas refunds customer forced to pay $1900 for spelling mistake

‘Zero empathy’:Qantas refunds customer forced to pay $1900 for spelling mistake

Chris Bowers made a typo when booking a Qantas flight for his nephew. It was an expensive mistake.

  • byAndrew Taylor
Calls to make ‘no refund’ claims illegal as retailers snub consumer law
Analysis
Analysis

Calls to make ‘no refund’ claims illegal as retailers snub consumer law

Consumer advocates say some businesses will continue to evade their responsibilities to repair,replace or refund faulty goods without reform of consumer law.

  • byJohn Collett
Australians made 1 million complaints last year. This is what made us angry

Australians made 1 million complaints last year. This is what made us angry

Abandoned trolleys,dumped rubbish and bad parking are Australians’ top grievances,as the number of complaints made to councils and government agencies hits 1 million.

  • byAndrew Taylor
Airbnb to pay up to $30m in compensation,penalties for charging in US dollars

Airbnb to pay up to $30m in compensation,penalties for charging in US dollars

About 63,000 affected Australian customers will be eligible for an average $230 compensation payment.

  • byJessica Yun
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JB Hi-Fi faces class action over ‘worthless’ warranties sold for 12 years

JB Hi-Fi faces class action over ‘worthless’ warranties sold for 12 years

The class action against the $5.4 billion electronics company is the third lawsuit against a major Australian retailer in the space of a week.

  • byJessica Yun
Deformed,shocked,unable to walk:When foot surgery goes wrong

Deformed,shocked,unable to walk:When foot surgery goes wrong

This investigation has interviewed patients around the country about experiences with podiatric surgeons. All say they had no idea these surgeons were not medical doctors.

  • byCharlotte Grieve
Webjet boss backs stronger consumer protections for travel industry

Webjet boss backs stronger consumer protections for travel industry

Webjet chief John Guscic said airline customers had been disproportionately let down by poor consumer protection measures,as the company reported its results.

  • byAmelia McGuire
‘A DIY option for everything’:How families can cut the cost of death

‘A DIY option for everything’:How families can cut the cost of death

Escalating funeral costs have thrown a spotlight on cheaper,simpler ways to farewell loved ones.

  • byWendy Tuohy
Matildas fans still owed hundreds of dollars amid FIFA ticket resale delays

Matildas fans still owed hundreds of dollars amid FIFA ticket resale delays

Women’s World Cup fans who resold their tickets using FIFA’s official platform said they also haven’t received invoices detailing how much their tickets sold for.

  • byAmber Schultz