Lemon cars,faulty furniture and childcare top Victoria’s list for consumer pain
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Melbourne

Lemon cars,faulty furniture and childcare top Victoria’s list for consumer pain

More than 40 per cent of Victorians were given misleading information about their consumer rights in the last year,as the state’s motorists reported an explosion in issues with faulty cars during the pandemic.

  • byMelissa Cunningham

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Fast-tracked ACCC complaints process set to better protect consumers
Analysis
Analysis

Fast-tracked ACCC complaints process set to better protect consumers

A similar system established in the UK has seen significant changes to the country’s banking system.

  • byJohn Collett
Forgotten to unsubscribe? Our digital amnesia is costing us a fortune
Opinion
Streaming

Forgotten to unsubscribe? Our digital amnesia is costing us a fortune

Corporations have found a way not just to sell goods and services,but to profit from not selling them:from our forgetfulness,inertia and inattention.

  • byMalcolm Knox
Consumer watchdog urged to step in on so-called ocean plastic

Consumer watchdog urged to step in on so-called ocean plastic

Some brands boast their products are made from recycled plastics dredged from the ocean. But there’s little to stop them using that label for plastics picked up on land.

  • byTracey Ferrier
Consumer watchdog wants more power to bust online ‘subscription traps’

Consumer watchdog wants more power to bust online ‘subscription traps’

Stock countdowns and deliberately confusing website designs are also in the sights of ACCC chair Gina Cass-Gottlieb.

  • byRachel Clun
What tenants can do if their landlord hikes the rent

What tenants can do if their landlord hikes the rent

Tenants are being hit with rising costs,with more pain expected to come. But there are steps renters can take when facing a rent increase.

  • byKate Burke
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When living longer means getting no value for funeral insurance

When living longer means getting no value for funeral insurance

Gill and Alan Brown have so far paid $21,500 for a $9500 benefit to cover the cost of each funeral. By their late 80s the couple may have shelled out $30,000 more.

  • byAnna Patty
‘I want to keep my house’:Why Rachel is working extra shifts

‘I want to keep my house’:Why Rachel is working extra shifts

Sydney nurse Rachel Barclay is one of an increasing number of Australians turning to financial counsellors for help.

  • byAnna Patty
Qantas under pressure to scrap expiry date on $800m unused credit

Qantas under pressure to scrap expiry date on $800m unused credit

Qantas is being urged by consumer and industry groups to extend the expiry date on flight credits for another 12 months or ditch the deadline altogether.

  • byJessica Yun
Would you pay $1000 to get off gas? Consumer dismay over disconnection cost

Would you pay $1000 to get off gas? Consumer dismay over disconnection cost

More consumers want to electrify their homes. But getting their gas permanently disconnected can be a confusing and expensive process.

  • byMiki Perkins
For milk,trust the expiry date. Not so for your Qantas flight credit
Opinion
Qantas

For milk,trust the expiry date. Not so for your Qantas flight credit

Redeeming my credit for a cancelled flight proved harder than I expected. I see it as part of a corporate malaise:too much talk about values,too little about value.

  • byParnell Palme McGuinness