Under covers investigation:Bedsheets nowhere near claimed thread counts
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Shopping

Under covers investigation:Bedsheets nowhere near claimed thread counts

Some bedsheets labelled at 1000 thread counts or more have been tested and found to have vastly inferior counts of less than 300.

  • byAnna Patty

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Australians’ hopes for cancelled flight refunds rise under EU,UK laws

Australians’ hopes for cancelled flight refunds rise under EU,UK laws

Travellers are turning to European protections to secure ticket refunds as NSW complaints spike over cancelled flights.

  • byAnna Patty
DIY laptop offers Apple-like looks with PC repairability

DIY laptop offers Apple-like looks with PC repairability

Silicon Valley veteran Nirav Patel wants to show people that upgradable and repairable devices can still be slick,powerful and easy to use.

  • byTim Biggs
Company accused of duping customers out of thousands goes into administration

Company accused of duping customers out of thousands goes into administration

Shade Solutions Australia and its owner are accused of keeping tens of thousands of dollars worth of deposits from clients for installations that were never carried out.

  • byMarta Pascual Juanola
Tribunal data shows eviction applications much higher in Sydney’s west
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Renting

Tribunal data shows eviction applications much higher in Sydney’s west

NCAT data shows eviction applications fell in most areas last financial year,but were much more common in Western Sydney.

  • byMichael Koziol
Customers ‘duped’ by awning installer then sued for throwing shade

Customers ‘duped’ by awning installer then sued for throwing shade

More than a dozen clients and former employees of Melbourne awning company Shade Solutions claim to have been duped out of thousands of dollars.

  • byMarta Pascual Juanola andPaul Jeffers
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A scam cost Ellen $5000. While banks face calls for action,victims like her turn to crowdfunding
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Scams

A scam cost Ellen $5000. While banks face calls for action,victims like her turn to crowdfunding

Consumer advocates have called for tighter regulation of bank transactions to prevent money transfers to scammers.

  • byAnna Patty
Couple win legal battle after plumber’s ‘egregious’ overcharging

Couple win legal battle after plumber’s ‘egregious’ overcharging

When a Melbourne couple called a plumber to examine a problem with their hot water service,he told them it was an urgent job that would require upfront payment.

  • byDavid Estcourt
Call to protect consumers from the solar ‘shonks’ and failed businesses
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Electricity

Call to protect consumers from the solar ‘shonks’ and failed businesses

Solar companies are still going out of business and leaving their customers with worthless warranties,with industry experts warning the national shift to renewable energy will stall unless consumer protections are boosted.

  • byCaitlin Fitzsimmons
Google fined $60m for misleading Android users about data collection

Google fined $60m for misleading Android users about data collection

Google didn’t tell some users about a data setting that let the tech giant use their personal location for targeted ads.

  • byJessica Yun andNick Bonyhady
It’s time to fix consumer protection for travellers

It’s time to fix consumer protection for travellers

It is not that consumer protections don’t exist,but multiple laws are operating in tandem,creating a seemingly impenetrable legal minefield for many travellers.

  • byJoel Gibson