Viagogo under investigation as Perth concert tickets sold for twice original price

Viagogo under investigation as Perth concert tickets sold for twice original price

Consumer Protection is investigating an online ticket sales site after Billie Eilish and Justin Bieber concerts and other Perth events were being sold for at least twice the original price,and in one case nine times higher.

Latest

Would-be travellers still trying to recoup trips axed at start of pandemic

Would-be travellers still trying to recoup trips axed at start of pandemic

Australians whose overseas trips were cancelled in the early days of COVID are still struggling to get thousands of dollars refunded after booking with travel brands owned and operated by Flight Centre.

  • byDavid Estcourt
Just 587 customers of collapsed chain STA Travel are getting refunds. Lara is not one of them
Exclusive
Travel

Just 587 customers of collapsed chain STA Travel are getting refunds. Lara is not one of them

Aged care worker Lara Collin paid $15,000 for two cancelled trips and doesn’t know if she’ll ever see that money again. The closure of a compensation fund 8 years ago leaves consumers unprotected.

  • byCaitlin Fitzsimmons
Cosmos Clinics faces two class action investigations
Investigation
Cosmetic Crisis

Cosmos Clinics faces two class action investigations

Australia’s biggest cosmetic procedures operator is facing two class action investigations after dozens of unhappy patients came forward with disturbing stories.

  • byAdele Ferguson
‘Sleepless nights’:The Metricon customers whose dream homes became nightmares

‘Sleepless nights’:The Metricon customers whose dream homes became nightmares

Metricon customers are fearful of losing their money and claim they’ve been left in the dark about the future of their homes amid construction delays and price hikes.

  • byTawar Razaghi
Trivago fined $44.7 million for lying about ‘best’ hotel deals

Trivago fined $44.7 million for lying about ‘best’ hotel deals

Australian consumers collectively slugged an extra $38 million for what they thought were the best hotel deals.

  • byJessica Yun
Advertisement
The art of making a customer complaint:Be polite but go very public
Opinion
Opinion

The art of making a customer complaint:Be polite but go very public

If you have a beef with a company,forget about formal complaint processes. Social media will save you.

  • byJenna Price
Fresh calls for buy now,pay later regulation as investors lose faith

Fresh calls for buy now,pay later regulation as investors lose faith

About 20 per cent of buy now,pay later customers used such services for essential goods and services such as food and utilities,a Choice survey found.

  • byColin Kruger
‘All about sales’:NAB sales targets risk customer welfare
Exclusive
Big four

‘All about sales’:NAB sales targets risk customer welfare

The banking royal commission showed the danger of linking sales targets to staff remuneration. Now,these targets are slowly creeping back.

  • byCharlotte Grieve
Andrew removes dodgy online reviews. Business is booming

Andrew removes dodgy online reviews. Business is booming

It’s not just consumers making unfair comments — the ACCC says businesses are manipulating reviews and platforms aren’t doing enough to prevent fakes.

  • byHenrietta Cook
One in three renters lose their bond,but some are fighting back

One in three renters lose their bond,but some are fighting back

Legal and tenants groups are helping renters reclaim their bond,amid concerns the situation is plunging many renters into financial instability.

  • byHenrietta Cook