Optus desperately needs a reset. Here’s what comes next

Optus desperately needs a reset. Here’s what comes next

Australia’s second-largest telco is priming for a much-needed reboot after suffering the nation’s worst data breaches and telecommunications outages.

  • byDavid Swan

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Government pledges triple-zero reforms after Optus outage

Government pledges triple-zero reforms after Optus outage

Communications minister Michelle Rowland says she will accept all recommendations from a review into the effect of last year’s national Optus outage on the triple-zero system after lives were put at risk.

  • byDavid Swan
Optus’ network boss quits four months after outage

Optus’ network boss quits four months after outage

The departure comes after an outage that affected 10 million customers,and while the company is still scrambling to find a new CEO.

  • byDavid Swan
Optus triple-zero failure during mass outage 10 times worse than reported

Optus triple-zero failure during mass outage 10 times worse than reported

In a development the communications minister calls “deeply disturbing”,Optus says more than 10 times the number of emergency calls than it initially claimed failed to connect during the November 8 outage.

  • byDavid Swan
Banks,telcos to be quizzed at Senate hearing into Optus outage

Banks,telcos to be quizzed at Senate hearing into Optus outage

Whoever is appointed Optus’ next CEO will need years to rebuild the telco’s reputation,insiders say,as the Senate announces a second hearing into the mass outage.

  • byDavid Swan
Less than ‘match fit’ Optus pays a heavy price for failure

Less than ‘match fit’ Optus pays a heavy price for failure

The end of Kelly Bayer Rosmarin’s tenure as chief executive at Australia’s second-largest telecommunications company can be traced back to one word.

  • byDavid Swan
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The lessons Australia’s CEOs are failing to learn

The lessons Australia’s CEOs are failing to learn

What remains surprising is how often companies and chief executives fail to learn lessons from past crises even though corporate Australia is littered with them.

  • byAnne Hyland
Paul O’Sullivan,‘the Godfather’ of Optus apologises for network outage

Paul O’Sullivan,‘the Godfather’ of Optus apologises for network outage

O’Sullivan,who has worked with Optus for three decades,said he won’t be following Kelly Bayer Rosmarin out the door,but the decision is Singtel’s to make.

  • byAnne Hyland
White Ribbon goes silent after national director’s resignation

White Ribbon goes silent after national director’s resignation

White Ribbon’s national director Allan Ball quietly resigned last month but the embattled charity doesn’t want to talk about it.

  • byKishor Napier-Raman andNoel Towell
Will Gladys Berejiklian be Optus’ next CEO?

Will Gladys Berejiklian be Optus’ next CEO?

Last Friday’s Senate hearing had all the signs of a final act for Optus CEO Kelly Bayer Rosmarin,with all eyes now turning to her replacement.

  • byDavid Swan
Resignation clears stumbling block for Optus to get back online

Resignation clears stumbling block for Optus to get back online

Optus CEO Kelly Bayer Rosmarin consigned herself to the out tray with a lacklustre performance before a Senate committee.

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