The telecommunications industry ombudsman warned she was prepared to force Optus into large compensation payments if it refused to settle claims.
Even if you can’t tell customers what is going on and when it will be fixed,it is better to over-communicate – even if there is nothing to say.
Federal Communications Minister Michelle Rowland says the government will undertake a “post-incident telecommunications review” into the network outage,which affected millions of Australians on Wednesday.
The network went dark at 4am this morning,cutting off millions and throwing hospitals and rail networks into chaos. Here’s what we know.
This company is either highly accident-prone or – statistically improbable as it might be – extremely unlucky.
Chief executive Kelly Bayer Rosmarin has moved to defuse tensions with the Albanese government by praising its response to the Medibank cyber-attack
One of Australia’s largest proxy advisers is recommending REA Group investors vote against the re-election of Optus chief executive Kelly Bayer Rosmarin to the board amid the fallout from the telco’s hacking scandal.
The country’s second-largest telecommunications company has become a case study in how a corporate problem can become a political maelstrom.
The embattled telco has hired former Howard advisor and journalist David Luff to help it navigate through its hacking crisis.
New texts from Optus have triggered further confusion following the cyberattack. The digital minister and banks explain what you need to do – and not do – now.
An independent review,to be carried out by Deloitte,will look at how the hack happened but will not be made public.