New Optus boss ready for fresh chapter after two rough years for telco

New Optus boss ready for fresh chapter after two rough years for telco

Eight days into his new role,Stephen Rue says Optus can move on from outages and a cyberattack.

  • byDavid Swan

Latest

Firefighters locked out of their stations after ‘farcical’ 3G shutdown

Firefighters locked out of their stations after ‘farcical’ 3G shutdown

Firefighters say they were not warned about the access and vehicle-tracking issues despite Fire Rescue Victoria having years to prepare for the 3G shutdown.

  • byBroede Carmody andBrittany Busch
Optus apologises for ‘unconscionable’ conduct

Optus apologises for ‘unconscionable’ conduct

The telco is being sued after it allegedly sold hundreds of its vulnerable customers services that they didn’t want or couldn’t afford.

  • byDavid Swan
Forget the ‘Yes’ slogan,Optus. It’s a big ‘No’ from the ACCC

Forget the ‘Yes’ slogan,Optus. It’s a big ‘No’ from the ACCC

The telco has joined the ignominious list of companies doing the wrong thing in their treatment of Indigenous Australians.

  • byElizabeth Knight
Telcos in talks to roll out ‘SMS on steroids’

Telcos in talks to roll out ‘SMS on steroids’

Telstra,Optus and TPG are in talks to implement an SMS replacement that could slash the rate of spam messages.

  • byDavid Swan
The Sydney suburbs where 5G struggles – and why reception bars lie

The Sydney suburbs where 5G struggles – and why reception bars lie

NSW is blighted by 4000 mobile black spots,including one that seems to rob commuters of cellular data as trains cross the Sydney Harbour Bridge.

  • byAngus Dalton
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Mobile phones,3G and the coming sounds of silence in the bush
Tony Wright’s Column
Regional Australia

Mobile phones,3G and the coming sounds of silence in the bush

The approaching closure of the 3G telecommunications service means an unknown number of mobile users will no longer be able to connect with emergency services.

  • byTony Wright
Is this really my bank calling? Westpac moves to stop impersonation scams

Is this really my bank calling? Westpac moves to stop impersonation scams

In a bid to foil impersonators,Westpac customers will receive calls via their app that are branded,verified by Optus and show a reason for the call. But will it make a difference?

  • byDavid King
Giving it away:Optus’ novel plan to win back customers

Giving it away:Optus’ novel plan to win back customers

The telco is letting anyone use its network for a week for free,in a bid to move on from its year from hell.

  • byDavid Swan
How close are we to chaos? Just one blue screen of death

How close are we to chaos? Just one blue screen of death

Crippling tech meltdowns like CrowdStrike are getting more common and more severe. Will you be ready for the next one? Are you keeping spare cash?

  • byDavid Swan
Which phone plan is right for you?

Which phone plan is right for you?

The nation’s “big three” telcos have lifted their prices – so there’s never been a better time to ditch your provider.

  • byDavid Swan