How Telstra’s first female chief is transforming the telco giant

How Telstra’s first female chief is transforming the telco giant

The 53 year-old is transforming our telco giant by deploying pragmatism,abandoning hubris,and adding a big dollop of financial realism and a focus on investors.

  • byElizabeth Knight

Latest

Customers will stomach price rises,says Telstra boss

Customers will stomach price rises,says Telstra boss

Higher operating costs and poor performance of the telco’s giant’s enterprise unit have weighed on its annual results.

  • byDavid Swan
Half of Australians have problems with their telco. But they don’t bother complaining
Analysis
Analysis

Half of Australians have problems with their telco. But they don’t bother complaining

Telecommunications providers have been urged to fix the “trust deficit” with their customers,who often experience poor service and delayed responses.

  • byJohn Collett
Telstra,Optus committed to 3G shutdown despite public safety fears

Telstra,Optus committed to 3G shutdown despite public safety fears

The telcos say they will close their networks next month,despite a Senate inquiry recommending a delay.

  • byDavid Swan
Right to disconnect laws are coming. Here’s how to set proper boundaries at work

Right to disconnect laws are coming. Here’s how to set proper boundaries at work

At the end of this month,Aussie workers will have the right to ignore late-night calls from their bosses.

  • byLauren Ironmonger
Giving it away:Optus’ novel plan to win back customers

Giving it away:Optus’ novel plan to win back customers

The telco is letting anyone use its network for a week for free,in a bid to move on from its year from hell.

  • byDavid Swan
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Which phone plan is right for you?

Which phone plan is right for you?

The nation’s “big three” telcos have lifted their prices – so there’s never been a better time to ditch your provider.

  • byDavid Swan
Telstra must get pricing pain right to prevent a customer revolt
Opinion
Opinion

Telstra must get pricing pain right to prevent a customer revolt

Realistically,Telstra was always going to re-price this year,so customers should have been waiting for that shoe to drop.

  • byElizabeth Knight
Telstra lifts prices amid cost-of-living crunch

Telstra lifts prices amid cost-of-living crunch

More than a quarter of Australians have struggled to pay their phone bill in the past 12 months,survey data shows.

  • byDavid Swan
AI not eating jobs at Telstra,says tech boss

AI not eating jobs at Telstra,says tech boss

Telstra’s top tech executive Kim Krogh Andersen says there’s a fundamental misunderstanding about the telco’s use of AI,as the company joins a UN working group on the issue.

  • byDavid Swan
Telstra ditches carbon credits to push harder on direct emissions

Telstra ditches carbon credits to push harder on direct emissions

The telco giant,one of Australia’s largest electricity users,has beefed up its 2030 emissions reduction targets and won’t use carbon offsets to get there.

  • byDavid Swan andCaitlin Fitzsimmons