The telco is in damage-control mode after its 16-hour meltdown last week,despite boss Kelly Bayer Rosmarin ruling out discounts in recent comments.
Peers of the Optus boss have criticised her management of the company through a cyberattack and a network outage,and expect she may not be with the group in a year. Attention is also turning to Optus chair Paul O’Sullivan.
Here are the key questions that Greens Senator Sarah Hanson-Young says the Optus CEO must answer on Friday.
An executive from the company that contributed to the Optus outage left a Canadian telco less than two weeks after it suffered an almost identical outage last year.
Some Optus customers have run out of patience with the telco and are turning to its biggest rival,according to Telstra’s CEO.
The telco is preparing to front a fiery Senate inquiry into last week’s network failure that affected 10 million customers.
The great outage triggered an outrage,but in a world where everyone is always online,I enjoyed being forced off the grid.
The nation’s second-largest telco suffered the worst outage in recent memory,affecting millions of customers. Here’s the inside story of what happened.
Greens senator and committee chair Sarah Hanson-Young demanded Kelly Bayer Rosmarin attend a parliamentary probe in person rather than via video link.
The telecommunications industry ombudsman warned she was prepared to force Optus into large compensation payments if it refused to settle claims.
The big question on every crisis manager’s mind this week is why weren’t Optus match fit when it came to managing this week’s crisis?