Even if you can’t tell customers what is going on and when it will be fixed,it is better to over-communicate – even if there is nothing to say.
Premier Jacinta Allan said the national outage was “incredibly disappointing” after it caused chaos on Melbourne’s rail network and in hospitals.
You can’t make the eftpos machine work at your local cafe,but you can keep yourself from being cut off during a major internet outage.
Federal Communications Minister Michelle Rowland says the government will undertake a “post-incident telecommunications review” into the network outage,which affected millions of Australians on Wednesday.
The network went dark at 4am this morning,cutting off millions and throwing hospitals and rail networks into chaos. Here’s what we know.
Kelly Bayer Rosmarin says sorry after millions of Optus customers are cut off for hours,but dodges questions about her future at the telco.
Telcos,regulators,organisations and consumers can all do more to make outages like Wednesday’s less painful.
John Tindall resorted to a well-worn technology trick to protect his Sydney garden business from Wednesday’s crippling nationwide outage.
Opposition communications spokesman David Coleman has made a statement about the Optus outage.
Debate is erupting over the future of rural telecommunications,with the government and telcos labelling current arrangements as no longer fit for purpose.
It was social media envy that first drove Alex Lykos to quit his phone. But laying it down for a month raised much bigger issues for the filmmaker.