Australia’s biggest carrier is hoping customers will use COVID-19 credits to book travel but has also streamlined its refund processes.
Hundreds of engineers working for the airline will walk off the job at airports across the country next week as they demand to be paid in accordance with the consumer price index.
Many airlines have officially switched gears from the first phases of recovery to revelling in profits and wondering how to sustain them.
The competition regulator’s final airline monitoring report has called on the government to establish an independent dispute resolution ombudsman to resolve issues between passengers and airlines.
Chairman Ryan Cotton told staff the airline’s planned IPO remains on track,with majority owner Bain Capital set to give shareholders a capital return of $730 million.
As Alan Joyce flies out,the shareholders will miss him – but not so much the customers.
The competition regulator chairman Gina Cass-Gottlieb also said Australia’s merger laws needed an overhaul and were no longer fit for purpose.
Former Virgin Australia executive and 777 Partners aviation investments principal Richard Howell walked away from his role at Bonza on March 30,documents obtained by this masthead show.
Australia’s biggest carrier was subject to more complaints than any other company in the 2022 financial year,which was marred by mishandled bags,delays and cancelled flights.
Unloved during the pandemic as their businesses were incapacitated almost overnight,airlines that cut back to survive the crisis are now blowing through profit forecasts and luring back investors.
The potential float of Australia’s second-biggest carrier is inching closer,with its private equity owner expected to seek a valuation of more than $3 billion if the IPO goes ahead.