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Telstra's 3G and 4G networks have'no issue'the telco says. — Telstra's 3G and 4G networks have 'no issue' the telco says.Credit:James Davies

MVNOs are telcos that use the Telstra network to sell phone plans on to customers.

"There is no issue with Telstra's 3G and 4G network,"a Telstra spokesperson said in a statement.

"There was a vendor platform issue that impacted mobile virtual network operating services for a small number of wholesale customers.

"The majority of those services have already been restored. We apologise to these wholesale customers for any inconvenience."

Telstra did not name any companies affected,but MVNOs using Telstra's network include Woolworths Mobile,TeleChoice and Lyca. Belong Mobile and ALDI confirmed to disgruntled customers via Twitter that there was an issue affecting service.

The issue comes at a sensitive time for Telstra,as the company prepares to deliver a strategy update to investors on Wednesday.

Last month the failure of a key piece of equipment in Telstra's network resulted in atruly widespread outage,as a domino effect took out both the 4G and 3G services. However this time there's nothing to indicate Telstra customers were affected.

Telstra's own outages website,which monitors issues related to the company's own services and not MVNOs,was reporting"intermittent service"at a number of capital city locations on Tuesday. But these all appeared to be small in scale and were consistent with regular patterns. Telstra has confirmed to Fairfax Media that there were no outages for Telstra customers related to the wholesale platform issue.

Similarly outage-tracking website Aussie Outages registered an uptick in Telstra complaints on Tuesday,but nothing to indicate a widespread issue.

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