CommInsure's Helen Troup agreed its handling of the claim fell short of the standards the community would expect.Credit:Alex Ellinghausen
FOS also flagged concerns that CommInsure's treatment of"radical breast surgery"was a"systemic"issue,which CommInsure disagreed with,arguing it was just an"isolated event". A review of its cases in the past two years found two cases had been knocked back because of this definition.
Under questioning from Ms Orr,Ms Troup did not agree to a review of past claims it had rejected based on its definition of"radical breast surgery",but said it was"something that's on my mind having prepared for today".