Australia Post chief executive Christine Holgate has been lashed by a Senate committee.

Australia Post chief executive Christine Holgate has been lashed by a Senate committee.Credit:Peter Rae

A Senate inquiry intoregulatory changes allowing Australia Post to deliver letters every other day in cities and push out delivery times on some routes was scathing over responses from senior management,condemning them for"a lack of understanding of the critical scrutiny role played by the Senate".

The inquiry was established in June after Labor and the Greens sought to scrap the changes,fearing it would result in postie job losses.

The damning report found some responses provided by Australia Post to senators'questions failed to grasp the responsibility of a publicly-owned entity to be accountable to"the people of Australia through the Parliament and its committee system".

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"All[government business enterprises] must ensure senior staff and officials have a clear understanding of the importance of parliamentary scrutiny,and have the skills and capability to meet their obligations in relation to committee processes,"the report said.

It highlighted particular evidence from Ms Holgate and general counsel and corporate secretary Nick Macdonald during the hearing,where Ms Holgate did not answer questions onalleged efforts to monitor staff for leaks and took the question on notice.

The postal service later replied in writing that it maintained"a risk-based security program".

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"Details of that program are commercial-in-confidence. Publication of such information is likely to cause detriment to Australia Post as a consequence of the details of its security program being publicly available,"it said.

The Senate committee criticised officials for claiming immunity from an obligation to provide a detailed response.

"It is unclear to the committee why the ground for refusal in this case would be commercial in nature;no specific detriment,commercial or otherwise,has been outlined.

"It appears that no consideration has been given to providing the information to the committee on a confidential basis,an option about which Australia Post was informed."

Ms Holgate's predecessor,Ahmed Fahour,ran foul of the Senate committee process,includingattempting to conceal his $5.6 million salary from the public.

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It led to Finance Minister Mathias Cormann urging all government business enterprises to improve transparency.

The report's number one recommendation was for all Australian government entities including Australia Post,to provide regular training and support to senior staff and officials to ensure they can meet their responsibilities to the Senate.

This training should include"proper processes for raising claims of public interest immunity including − acceptable and unacceptable grounds for making a claim of public interest immunity;and the requirement to specify the actual harm that may result from the disclosure of information."

An Australia Post spokesman said the organisation would"review and respond to recommendations in due course".

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