Australia Post CEO Paul Graham at the Melbourne office on Bourke Street.Credit:Arsineh Houspian
Along with letter and parcel deliveries,Australia Post operates a vast network of more than 4300 post offices across the country. These process bill payments,sell gift cards,phones and general merchandise and accept passport applications.
The group’s 2513 post offices in rural and regional areas have a heightened importance,providing services and goods where fewer other retail options are available.
Despite a vow to streamline services in the face of rising costs,Graham said yesterday that he expected its physical presence to grow in coming years as Australia Post trialled new ways of sending and picking up mail.
Loading
“We are continuing to roll out more points of presence,and I think what you’ll see in Australia Post if we look five years from now[is] we’ll actually be available in many more places than we are today,” he said.
“But the nature of that availability will be maybe still a physical post office,it may be a parcel locker,it may be a self-service terminal.”
Graham said the company was getting more sophisticated in its merchandising offer and was “no different to any other retailer” in analysing which products performed well and which lagged at various sites across the country.