On board flight HA451,which hit severe turbulence over the Pacific.
Twelve people were inspected by paramedics when the plane landed. One passenger and three staff members were taken to hospital with injuries and back pain.
Melissa Matheson was on board with her husband and two children after a week’s holiday in Hawaii. She said the turbulence seemed to come out of nowhere.
“It was very,very smooth;there was nothing happening[before the turbulence],” she said. “And then just very unexpectedly and suddenly,we started to bump around just a little bit.
“And then it got bumpier and bumpier,and then it just dropped.
Melissa Matheson and her family were on board flight HA451 when it hit “unexpected severe turbulence” over the Pacific Ocean.
“The lady sitting in front of me ... didn’t have her seatbelt on,and I saw her nearly hit the roof,” she said. “But thankfully her husband grabbed her. She was laughing her head off because she was in such disbelief.
“There were a lot of people who weren’t wearing seatbelts and so they just flew up,” she said.